SUPPORT

Account Deletion

Information on how to request the deletion of your account and our data retention policy.

How to Request Account Deletion

If you wish to delete your account, you can initiate a deletion request through either of the following methods:

  • In the App: Log in to the Kura Application, navigate to your Profile or Settings, and select the "Delete Account" option.
  • Via Email: Send an email to info@kurrakura.com from the email address associated with your account with the subject line "Account Deletion Request".

Data Retention & Anonymization Policy

To ensure we meet our legal, security, and financial compliance obligations, we handle account deletion requests as follows:

  • Archival Grace Period: Upon requesting deletion, your account is immediately deactivated and placed into an archived state. Your profile will no longer be visible or accessible.
  • Anonymization: After the archival period, your personally identifiable information (PII) is permanently anonymized or removed.
  • Retained Records: We must retain certain anonymized transaction and interaction histories in order to maintain accurate financial records and comply with legal or regulatory requirements.

Questions?

If you have any questions regarding the account deletion process or our privacy practices, please contact our support team at info@kurrakura.com.